Terms of Service

These Terms of Service (“Terms”) are a binding agreement between DatoVero LLC (“DatoVero,” “we,” “us,” or “our”) and the organization or person that creates an account or uses our platform (“Customer,” “you,” or “your”). By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you are accepting on behalf of an organization, you represent that you are authorized to bind that organization.

Please read Section 13 (Dispute Resolution) carefully — it requires individual arbitration and waives class actions.

1. The Service

DatoVero provides a subscription software platform for nonprofit operations, offered as modules (such as Volunteers, Donors & Donations, Grants, Impact & Clients, Financials & Budgets, and Notes & Tasks) at different feature tiers. We may add, change, or discontinue features over time.

2. Accounts and eligibility

You must be at least 18 years old and provide accurate registration information. You are responsible for your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. You are responsible for your authorized users’ compliance with these Terms.

3. Free trial

New accounts may receive a 14-day free trial. At the end of the trial, access to paid features requires an active paid subscription. We may modify or discontinue trials at any time.

4. Subscriptions, billing, and renewals

• Fees. You agree to pay the fees for the plan and modules you select, including the base platform fee and any per-module/tier fees, plus applicable taxes. Bundle discounts (such as “every 6th module free”) are applied as described at purchase.
• Billing cycle. Paid subscriptions are billed monthly in advance through our payment processor (Stripe). Subscriptions automatically renew each month until cancelled.
• Payment information. You authorize us (via Stripe) to charge your payment method for recurring fees. If a charge fails, we may suspend paid features.
• Cancellation. You may cancel at any time. Cancellation stops future renewals; you retain access through the end of the current paid period.
• No refunds. Except where required by law, fees already paid are non-refundable, including for partial periods after cancellation or downgrade.
• Price changes. We may change prices; we will give reasonable advance notice, and changes take effect on your next renewal.

5. Customer Data and your responsibilities

“Customer Data” means the data you and your authorized users submit to the Service, including data about your donors, clients/beneficiaries, and volunteers.

• Ownership. As between the parties, you own your Customer Data. You grant DatoVero a limited license to host, process, and use Customer Data solely to provide and support the Service and as described in our Privacy Policy and Data Processing Addendum.
• Your legal responsibility. You represent that you have all rights, consents, and a lawful basis necessary to collect and provide Customer Data, including any sensitive demographic data and any data about minors, and to authorize our processing of it. You are responsible for the accuracy and lawfulness of Customer Data and for honoring the privacy rights of the individuals it describes.
• Prohibited content. You must comply with our Acceptable Use Policy.

6. Donations and third-party payment links

The Service may let your organization display a payment/donation link to your own third-party payment account (e.g., a Stripe payment link). To receive donations, you must create and maintain your own account with the relevant payment provider (e.g., Stripe) and connect it to the Service; DatoVero never receives, holds, or routes donation funds through its own accounts. DatoVero does not process those donations, hold those funds, or act as a payment processor or merchant of record for them; they are governed by your agreement with the relevant payment provider. You are responsible for tax receipts, compliance, and donor communications related to donations you collect.

7. Third-party integrations

If you connect a third-party service (such as QuickBooks Online), your use of that service is governed by that provider’s own terms, and you authorize DatoVero to access and exchange data with it as needed to provide the feature. We are not responsible for third-party services, and they may change or become unavailable.

8. Intellectual property

DatoVero and its licensors own all rights in the Service, including software, designs, and trademarks. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription. You may not copy, modify, reverse engineer, resell, or create derivative works of the Service except as permitted by law. We may use aggregated, de-identified usage data to operate and improve the Service.

9. Acceptable use and suspension

You must use the Service lawfully and in accordance with the Acceptable Use Policy. We may suspend or limit access if we reasonably believe your use violates these Terms, poses a security risk, or is required by law, and will try to give notice where practical.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, DATOVERO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL (LEGAL, TAX, ACCOUNTING, OR FINANCIAL) ADVICE.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DATOVERO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA. DATOVERO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID DATOVERO IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Indemnification

You will defend, indemnify, and hold harmless DatoVero from third-party claims, losses, and expenses (including reasonable attorneys’ fees) arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

13. Dispute resolution; arbitration; class-action waiver

Please read this section carefully. The Service is offered to organizations for their business use and is not directed to, or intended for, individual consumers.

• Informal resolution first. Before filing a claim, you agree to contact us at hudson@datovero.com and attempt to resolve the dispute informally for at least 30 days.
• Binding arbitration. Except for claims that qualify for small-claims court and claims by either party for injunctive or other equitable relief in a court of competent jurisdiction, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA), seated in Washington County, Arkansas, under its Commercial Arbitration Rules then in effect. Each party will bear its own costs and attorneys’ fees, and the parties will share the arbitrator’s fees and administrative costs in accordance with the AAA’s rules, unless the arbitrator determines otherwise or applicable law requires a different allocation.
• Class-action waiver. Disputes will be conducted only on an individual basis; you and DatoVero waive any right to participate in a class, collective, or representative action.
• Opt-out. You may opt out of arbitration within 30 days of first accepting these Terms by emailing hudson@datovero.com with your account name and a clear opt-out statement.

14. Governing law

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws rules. Subject to Section 13, the state and federal courts located in Washington County, Arkansas have exclusive jurisdiction for any matters not subject to arbitration.

15. Termination

You may stop using and cancel the Service at any time. We may suspend or terminate the Service for material breach (including non-payment) or as required by law. On termination, your right to use the Service ends, and we will handle Customer Data as described in the Privacy Policy and DPA (including a post-termination export window of 60 days).

16. Changes to these Terms

We may update these Terms. For material changes, we will provide notice (e.g., by email or in-app) before they take effect. Continued use after the effective date means you accept the updated Terms.

17. General

These Terms, together with the Privacy Policy, DPA, Acceptable Use Policy, and any order or plan you select, are the entire agreement between us. If there is a conflict among these documents, the following order of precedence controls for the subject matter each governs: (1) the DPA for the processing of personal information; (2) the EULA for licensing of the Software; (3) these Terms for all other matters; and (4) the Privacy Policy, Cookie Policy, and Acceptable Use Policy. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

DatoVero LLC · 536 W 11th St Apt 306, Fayetteville, AR 72701
Legal: hudson@datovero.com · Support: hudson@datovero.com